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ITIL® Foundation Level Trainings

BA|mc is an Accredited Training Organisation (ATO) for ITIL® Foundation Level Trainings, accredited by PeopleCert.

ITIL® is recognized world-wide as the IT-service-management (ITSM) framework. A common base of knowledge of the staff members involved is the key to success of ITSM projects.

ITIL® Foundation Level Trainings are the most compact solution for combining motivation, knowledge and certification of staff with the requirements of everyday business.

Certification Exams

BA|mc offers ITIL® Foundation Level Trainings on the premises of the respective clients. We provide an accredited trainer who conducts the trainings on site within the regular working hours and working environment of the respective staff.

This enables the staff to participate in the trainings without leaving the actual work environment and saves the company expenses for travel and extra hours which offsite trainings would involve.

All training participants can take a certification exam in German or English (60 minutes) upon conclusion of the training. As an option these exams can also take place on the client’s premises.

Trainer-Team ITIL® Foundation

BA|mc currently has two accredited ITIL® trainers who both are not only very experienced lecturers but also have broad practical experience within ITIL® an IT service management projects.


DI Alexander Jatzko, CISA, CISM, MBA

Mr. Jatzko is CEO of BA|mc and has been supporting projects in the field of IT service management according to ITIL® since more than 15 years. Apart from conducting ITIL® Foundation trainings for various clients, Mr. Jatzko has ample experience as a lecturer at several Austrian educational institutions.

Marcus Duschek

With his ITIL® Expert certification completed already in 2008 Mr. Duschek is considered an absolute training-pro. Apart from his employment as ITIL® trainer Mr. Duschek has been supporting BA|mc within several IT service management and customer care projects.

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ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.